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Before you buy
Does my credit expire?
No. Unused credit does not expire.
Your credit stays in your account, however long it sits there.
The one condition in the terms is that an account left dormant for a long time may be closed. We email you first and give you the chance to use the balance.
If you delete your account yourself, the credit left on it is forfeited. The refund policy has the details.
Related guides
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- How do I check the price before I call?
- Is there a subscription or a monthly fee?
- Why do mobile and landline numbers cost different amounts?
- What happens if my balance runs out during a call?
- Which currency do I pay in, and is tax added?
- How do I call from my phone's browser?
- Does the person I call need an app?
- How do I show my own number when I call?
- Which numbers can't I call?
- Where can I see my past calls and what they cost?
Still need help?
Our support team replies within 24 hours on business days. Support hours: Monday to Friday, 9:00–18:00 US Eastern time.