Refund Policy

Busy, unanswered and failed calls are never charged. If a call you paid for didn't work as it should, write to support@quikring.com from the email address on your account, or open a support ticket from your account, with the number you called and roughly when. Our support team typically responds to all inquiries within 24 hours on business days.

• We review it and credit the cost of the affected calls back to your balance.
• If the service didn't work at all on a purchase, so that no call you made with it connected, we refund that purchase to your payment method instead.
• There is no limit on how often we put right a call that didn't work.

All purchased credits and virtual number activations are delivered digitally and added to your account balance immediately upon payment confirmation, ready for instant use. Prices are in USD ($) and we settle in USD via Stripe. If you choose your local currency at checkout, Stripe converts at the rate shown before you confirm, and any refund is returned in that same currency at the original rate.

Consumers in the EU and UK normally have 14 days to withdraw from a distance purchase. Because credits are digital content we deliver to your balance immediately, you expressly ask us to start performance at once when you buy, and you acknowledge that you lose that withdrawal right for credits once they are delivered — this is confirmed at checkout and in Section 7 of our Terms.

We still refund a top-up you no longer want, as a matter of policy and even though we are not required to, when all of these are true:

• Nothing has been charged to your balance since you bought it: no paid call, number rental or other charge. A call paid from credit you already had still counts.
• You ask within 14 days of the purchase, from the email address on your account or in a support ticket opened from your account, at support@quikring.com.
• You have not had a change-of-mind refund in the last 12 months. This counts your account, any account paid for with the same card, and accounts linked to yours.

You get back what you paid, less the payment processing fee. Nothing here limits your rights under mandatory local consumer law.

If you bought a gift of credit for someone and they have not redeemed it, ask support@quikring.com within 14 days of buying it and we will refund it to the payment method you used; the rules for gifts are in Section 19 of our Terms.

QuikRing offers optional recurring features that can be cancelled at any time without penalty:

• Auto Top-Up: Off by default, and available only once a card is saved: either you tick auto top-up when you buy credit, which keeps that card for your top-ups, or you tick "save my payment details" at Stripe checkout. While it is on, you authorize us to charge your saved card your chosen top-up amount whenever your balance falls below your chosen threshold — there is no fixed billing date and no minimum term, so how often that happens depends on your own usage. You can disable or modify it at any time by visiting Dashboard > Settings > Billing. Once disabled, no further automatic charges will be triggered.
• Virtual Phone Numbers: A virtual number rental, billed every 30 days, can be cancelled at any time from Dashboard > Numbers. Cancelling releases the number right away: it stops working at once and is not charged again, and the rest of the 30 days already paid for is not refunded.
• Team Calling packages: Each package is a one-off prepaid purchase, with no subscription, and nothing renews. If the team owner turns on auto top-up for the team, the owner can turn it off at any time from Dashboard > Team > Billing.

• Refunds are issued back to your original payment method through Stripe, our secure payment gateway.
• Once we approve a refund, the transfer is submitted immediately — it typically takes 5 to 10 business days to appear on your card statement, depending on your bank or card issuer.
• A refund returns the money you paid, less the payment processing fee our provider charged on that purchase and does not return to us when we refund you. On a $10 top-up that fee is usually well under a dollar.
• Bonus credit is not money you paid, so it is not refunded. When you make calls, your paid credit is used first and any bonus credit last, so a refund is calculated on what is left of the amount you actually paid.

Outside of the cases above, credit purchases are final. Unused credits don't expire and stay on your account. If you close your account, remaining credits are forfeited and not refunded.

If you notice an unfamiliar charge or have an issue with your account billing, please contact us directly at support@quikring.com before initiating a dispute or chargeback with your bank. We are committed to resolving billing inquiries fairly, quickly, and within 24 hours on business days.

A top-up you hadn't used at all is refunded if you ask within 14 days of buying it, less the payment processing fee. If a call didn't work, we review it and refund the affected purchase where the service didn't work as it should. Everything else on this page applies to those purchases too.

Questions about a charge or a refund? Contact our customer support team: