Refund Policy

Busy, unanswered and failed calls are never charged. If a call you paid for didn't go through as expected, contact [email protected] with the number you called and roughly when. We'll review it and refund the affected purchase where the service didn't work as it should. Our support team typically responds to all inquiries within 24 hours.

All purchased credits and virtual number activations are delivered digitally and added to your account balance immediately upon payment confirmation, ready for instant use. Prices are in USD ($) and we settle in USD via Stripe. If you choose your local currency at checkout, Stripe converts at the rate shown before you confirm, and any refund is returned in that same currency at the original rate.

Consumers in the EU and UK normally have 14 days to withdraw from a distance purchase. Because credits are digital content we deliver to your balance immediately, you expressly ask us to start performance at once when you buy, and you acknowledge that you lose that withdrawal right for credits once they are delivered — this is confirmed at checkout and in Section 7 of our Terms.

If you have not spent any of a top-up and change your mind within 14 days, contact [email protected] anyway — we will refund an entirely unused top-up in that window as a matter of policy, even though we are not required to. Nothing here limits your rights under mandatory local consumer law.

QuikRing offers optional recurring features that can be cancelled at any time without penalty:

• Auto Top-Up: Off by default, and available only after you save a card by ticking "save my payment details" at Stripe checkout. While it is on, you authorize us to charge your saved card your chosen top-up amount whenever your balance falls below your chosen threshold — there is no fixed billing date and no minimum term, so how often that happens depends on your own usage. You can disable or modify it at any time by visiting Dashboard > Settings. Once disabled, no further automatic charges will be triggered.
• Virtual Phone Numbers: Monthly virtual number rentals can be cancelled or released at any time from Dashboard > Numbers prior to the monthly renewal date. Cancelled numbers remain active until the end of the current paid monthly period and will not be renewed.
• Team / Enterprise Subscriptions: Organization administrators can manage or cancel team plans at any time from Dashboard > Organization or via the Stripe Customer Portal.

• Refunds are issued back to your original payment method through Stripe, our secure payment gateway.
• Once we approve a refund, the transfer is submitted immediately — it typically takes 3 to 5 business days to appear on your card statement, depending on your bank or card issuer.
• If the purchase being refunded already funded calls you made, we may ask about that before refunding the full amount, since refunds cover purchases where the service didn't work as expected, not a change of mind after using the credits.

Outside of the cases above, credit purchases are final — we don't offer refunds simply for changing your mind. Unused credits don't expire and stay on your account. If you close your account, remaining credits are forfeited and not refunded (see our Terms of Service).

If you notice an unfamiliar charge or have an issue with your account billing, please contact us directly at [email protected] before initiating a dispute or chargeback with your bank. We are committed to resolving billing inquiries fairly, quickly, and within 24 hours.

Questions about a charge or a refund? Contact our customer support team: