Can I get a refund?

If a call didn't go through as expected, email support with the number you called and roughly when. We'll review it and refund the affected purchase where the service didn't work as it should.

If you haven't spent any of a top-up, you can ask for a refund within 14 days of buying it.

Refunds go back to your original payment method and usually appear within 3 to 5 business days.

Other credit purchases are final, and credit left on an account is forfeited if you delete the account. The refund policy has the full details.