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Credits and billing
Can I get a refund?
Contact us if a call didn't work.
If a call didn't go through as expected, email support from the address on your account, or open a ticket from your account, with the number you called and roughly when. We'll review it and credit the cost of the affected calls back to your balance, or refund the purchase if the service didn't work at all.
Refunds go back to your original payment method and usually appear within 5 to 10 business days.
Credit left on an account is forfeited if you delete the account. The refund policy has the full details.
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Our support team replies within 24 hours on business days. Support hours: Monday to Friday, 9:00–18:00 US Eastern time.