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Credits and billing

How does auto top-up work?

Refill your balance automatically when it runs low. It stays off until you turn it on.

Auto top-up charges your saved card a set amount whenever your balance drops below a threshold you choose. There's no fixed billing date and no minimum term.

It needs a saved card: make a top-up and tick “save my payment details” at checkout. Then turn on auto top-up in Settings and choose the threshold and the amount.

If an automatic charge fails, auto top-up switches off and we email you.

You can turn it off in Settings at any time. No further automatic charges happen after that.

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Our support team replies within 24 hours. Support hours: Monday to Friday, 9:00–18:00 US Eastern time.

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